Seriously the worst Jiffy Lube experience ever. My husband and I showed up at 6:40 pm on Thusday, 5/27/10. We know they close at 7pm and thought we had enough time for a quick oil change. As we pulled into the bay, we were told they were about to close. Fine, we just need a quick oil change, nothing else, can they do it.? Yes, they reluctantly said.
My husband said, “we’d like to get dinner, can we pay you, and you can leave our car outside with the keys under the seat? My wife has her keys”. The boys in the bay started murmuring that they had to leave our car locked in the bay if we weren’t here. My husband said” fine, we’ll wait the 15 minutes”. As we were walking to the waiting area my husband looked and me and said “nothing is f*&king easy”.
The head goon at this place showed up and yelled at my husband “Is there a problem here?”
Hubby : What are you talking about?
Goon: I just heard 7 curse words out of you. What is the problem?
Hubby: I was talking to my wife
Goon: Do we have an issue here?
Hubby: Yeah we do, I’ve brought my cars here for 4 years and I’m not usually spoken to like this.
I went into the waiting room at this point. The other boys in the bay had their heads down trying to ignore the Goon and my hubby. The  man in the waiting room and I looked at each other and rolled our eyes. Two minutes later my husband looked at me through the window and said we are going.
The goon was about the most rude and ignorant person I have ever come in contact with. Because of his immediate and inappropriate conduct I will NEVER be back to this Jiffy Lube. The goon needs to learn about conducting himself in a professional manner and learn the value of customer service.

According to Wikipedia:

Edupunk is an approach to teaching and learning practices that result from a do it yourself (DIY) attitude.^[1][2] The New York Times defines it as “an approach to teaching that avoids mainstream tools like PowerPoint and Blackboard, and instead aims to bring the rebellious attitude and D.I.Y. ethos of ’70s bands like The Clash to the classroom.”^[3] Many instructional applications can be described as DIY education or Edupunk.

The best thing about edupunk is that is doesn’t have any dystopian overtones. I was edupunk before our pal Jim Groom coined the phrase in 2008. I personally have been using the DIY approach for years. Mostly because formal education is generally expensive. With the advent of online learning the price is marginally more affordable, but tremendously more flexible for those of us with jobs, families, et cetera.

I came across this whole meme because my father Dr. Charlie Motzko as a PhD is now entering the academic world as an educator. I’ve been schooling him on the world of Web 2.0. He has taken up the mantle and has been drafted into presenting Web 2.0 concepts to  the NCSLI.

As a web developer for a newspaper I am witnessing my industry slowly dying. This is due to a mindset that is technology adverse and ego centric. I see many similarities to the scientific and academic worlds. These industries must not shun new ways of doing business. In fact, embracing new technologies and philosophies can enhance and propel these businesses with the right forethought and planning.

I believe those that evangelize technology and innovate their fields with Web 2.0 concepts will see great growth in the near future. I think the hardest bit to overcome will be the mindset that “what we have belongs to us”, and “we need to get all the credit for our stuff”. The sharing of information and ideas will be paramount to all of these industries. D’Arcy Norman says,”It’s about a culture, a way of thinking, a philosophy”. Once we break down the barriers of exchange and allow the free exchange of ideas and information, we will see more growth.

After all my mom always said, “if you share you get twice as much”. Thanks mom.

Do you think traditional media, science and educators will change or perish? Do they have a choice?

Here is the link to the session at Blogher 09 from Jory Des Jardins.

It raises the point that any industry can benefit from being a bit creative. Seeing their product through the eyes of someone else allowed Coach to engage users it might never have reached, get great feedback and secure a relationship with a ton of new customers. My hat is off to the management of Coach for being able to listen and take a risk with something new.

I’m wondering if a model like this would work for the newspaper industry? Could newspapers ask 18-35 year olds what they would do if they created a newspaper? What would it look like? How would they engage?
What would be the perceived value to that group?

pattipdx

About Small Society

Small society iPhone platform strategy and product dev
Big brands & innovative ideas (build for other people)
Portland based
iPhone agency model
Bootstrap funded
Small nimble team

Worked on Obama iPhone app
10 person team
22 day development
apply strong existing brand to a set of established user interface guidelines
Hundreds of thousand of users

iPhone facts

iPhone is not a fad, neither was the iPod!

Kids have abandoned Nintendo ds for iPhone / iTouch

Native apps for iPhone have only existed since OCT 2008

Why is iPhone special?
1.Persistence
-connected all the time and know who and where you are

2.Mobile web

3.Application distribution
-iPhone app store just surpasses 1BILLION downloads and it has been open less that a year!

Q308 iPhone surpassed Blackberry and
beat out Razr as #1 consumer handset

37 million devices out there today

38k apps today most games and entertainment
1 in 3 are games and entertainment

Mobile web market share 70% globally for iPhone/iTouch

Apples secret weapon ~
user experience same on phone or desktop

Apple has beat out BlackBerry in enterprise market

Apple has innovated the market much like Google innovated search.

Market opportunity
Birth of new mobile platform
Native and web applications
Very early stages time to learn and create
Applications services accessories etc
Tremendous commercial opportunity

Johnson & Johnson has way to turn iPhone / iTouch to glucose meter and send info to parents or MD
This would be great for juvenile diabetics or rural patients!

Mobile apps will change the world.

Slowly seeing application prices rising.

Recommend that apps you develop be available to other languages to maximize 50% of market.

Independent talent will do well even in this economic climate. Success in the apps store will benefit from traditional marketing.

What will be the big deal with iPhone 3.0?
Accessories, data collection devices, car and stereo integration. Bluetooth will allow integration with other devices.

Tracking apps
Lots of good free analytic programs. Data is not exposed, but view of demo of users
pinchmedia, mobclicks eg
Add mobile analytic to any mobile app you develop.

Biggest challenges…
undervaluing QA don’t rush to get it out if it can be avoided

Any significant diffs from iPhone iTouch
iTouch slightly faster processor and thinner not as much storage

3.0 overview
mms will allow audio and biz cards over mms
flash is not part of os (flash lite rumored)
maybe a flash player app?
hardware accessories
commerce in games
peer to peer networking (multi player games)
embedded maps
developer.apple.com
copy / paste
unknown (new video iphone?)

Dev resources?
oreilley inside iphone
apple dev forums (very useful for search)

Where to learn..
training economy emerging
big nerd ranch for cocoa

How would you define smartphone in the enterprise.

iPhone became a battle ground. All about converting CIO’s and CFO’s.

Not really a top down approach to bringing these devices to the enterprise. A lot of folks bring their own and then adapt to business.

iPhone has changed how CIO’s behave. A paradigm shift in how we serve our organization. Embracing new devices in order to be more productive. CIO’s should be the leaders in the organization. Orgs are flexible and virtual due to these devices.

Device management
~started as consumer devices and now a business device. How do organizations manage multiple devices.

Security, how do we secure a device that is connected all the time from every location.
More consumer apps than business applications for iPhone currently. May be changing soon as demand increases. Oracle is working on several.

iPhone is a game changer due to acceptance and reliability.

Small and medium business markets will benefit from most of these apps due to cost and mobility.

Security concerns
There is risk if you want access to data. We’ve accepted it.
Risk exists on all devices usb/laptop/phone, you can’t isolate yourself and remain productive.
Expect to see more virtualization.